Office Managers

Diane Ciser

Diane Ciser has been working with Northern Valley ENT and Facial Plastics and Dr. Michael Scherl since 1992. Initially, a Medical Assistant, Diane became the Office Manager in 2003. In addition to her supervisory responsibilities, she is the Surgical Coordinator. Her caring manner puts patients at ease when facing surgery. She is extremely knowledgeable and familiar with intricacies of obtaining approval for surgical procedures. A dedicated and hardworking employee, Diane recently received her CPOP certificate. This Certificate Program for Otolaryngology Personnel enables her to perform hearing tests. She is a member of the AOA (Association of Otolaryngology Administrators).

Cathy Gass

Cathy Gass has been a Medical Office Manager since 1998. She joined the team at Northern Valley ENT in December of 2003. She serves as the Manager in charge of billing and administrative functions. She is particularly happy when she assists our Audiologists by contacting Insurance Companies to see if their patients have Hearing Aid benefits.